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About Symantra

Key Specialisms

  • Member Platform / NextGen Extranet
  • CRM for associations
  • Digital transformation
  • GenAI Solutions for Public Affairs & Enterprises

Brussels Office Since

2009

Firm Description

Symantra is a Brussels-based digital agency specialized in 360 degrees solutions for EU Associations. Symantra’s innovative digital platforms are being used by many reputed Business/Trade Associations and non-profits in Brussels.

Symantra is the market leader in Digital Transformation of EU Business & Trade associations and non profits. The Members platform and CRM evolve continuously and are customizable to specific needs of each organization.

Symantra is focused on building digital skills into associations’ culture and streamlining internal processes, resulting in significant productivity gains for the staff.

Our clients are able to reduce up to 30% of their operational costs by hyper-automating activities related to Communications, Membership & Community management, Operations & Finance, Policy & Advocacy, Events & Certifications.

We have helped our customers provide a NextGen Digital experience to their members, taking the association to the next level in terms of member engagement.

For more information, visit www.symantra.com

Our Products

Member Platform/NextGen Extranet

Symantra’s Member Platform has been a game-changer for membership-based organisations. It is the #1 Member Platform for Business/Trade association and non-profits across Europe.

It helps to improve member engagement, collaborate in real-time, and generate new revenues through personalized digital services.

Symantra’s Member Platform is customizable with 40+ modules and provides all the tools needed to create vibrant community engagement. All modules have been co-designed with the most reputed Business associations and nonprofits, across Europe. This NextGen Extranet works fully integrated with your digital ecosystem and your favourite tools.

  • 40+ modules to create, automate,  and personalize your Member Experience Journey.
  • Beautiful UI/UX for a secure and modern digital workspace.
  • Access anytime: on the Web, Email, or your branded Mobile App.
  • The highest cybersecurity standard.
  • Deep integrations with the most popular software.
  • Superfast migration.
  • All data are stored in the EU. 100% GDPR compliant.
  • Hosted on ISO27001 Infrastructure.

Read more: https://www.symantra.com/extranet

CRM for Associations

A specialized CRM that is both powerful and easy-to-use for associations of all sizes and all sectors. Our CRM has the right integrations and automations to deliver more value to members & stakeholders.

  • The #1 CRM in the Brussels Bubble
  • Centralize all your contacts, whether members or external stakeholders.
  • Hyper-automate all your daily tasks related to Membership Journey management, Invoicing automation, Advocacy & Campaign automation, Events & Certifications management, Business Development.
  • Marketing Hub for Campaigns and Newsletters
  • Integration with most popular software & custom automations workflows
  • Superfast and perfect migration
  • The highest cybersecurity standard
  • All data are stored in the EU. 100% GDPR compliant.

Read more: https://www.symantra.com/crmforassociations

GenAI  Solutions for Public Affairs & Enterprises

We offer cutting-edge GenAI solutions for Knowledge Management inside Organisations, consistently delivering timely, comprehensive, and accurate insights. Symantra AI chatbot is already adopted by leading knowledge-intensive enterprises in Europe.

  • GenAI chatbot trained on your latest company knowledge base
  • Sources/citations for each query in the generated answers
  • Support for 80+ languages
  • Trends Analysis/Insights on user queries and trends

The Symantra AI chatbot is fully compliant with EU regulations like the AI Act and GDPR, does not use company’s internal knowledge for AI model training, and features enterprise-grade security. It also integrates seamlessly with Microsoft, offering role-based access control.

Read more: https://www.symantra.com/secure-ai-solutions-for-enterprises

Testimonials and why clients like to work with us

The Member platform developed by Symantra to manage members has been a game-changer for DIGITALEUROPE. For the first time, we have been able to provide a transparent, professional, and coherent service to all of our members while freeing up a lot of time from our staff to focus on the policy work instead of administrative procedures. Since Symantra’s Member platform is used for several other Trade associations, it constantly evolves and we can benefit from best practices as we scale our operations.

DIGITALEUROPE

Symantra has been the best partner to reach our goal of a better member experience. Symantra’s platform has helped us with insights into our members’ needs and priorities. We have definitely gained time in administrative tasks, we are managing all the digital tools with a centralized interface. The fact that we are using a platform that addresses specific issues of other associations in Brussels is a huge benefit for us.

CLEPA (European Association of Automotive Suppliers)

It was a pleasure working with Symantra, transition was very smooth and execution flawless (Member Platform, CRM, interconnected digital tools).

CEMBureau

We have used Symantra’s platform for 300 organizations (Mainly National Olympic Committees and National Sports Federations) across 25 countries as part of a collaborative project. We highly recommend Symantra’s platform as it is intuitive, cost-effective, and easily customizable to your needs.

European Olympic Committee

Best in Brussels 2023/24 Report

Best in Brussels is the first and only independent resource for organisations wanting to identify, compare and choose the best partners in Brussels for their advocacy needs.

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