‘High Performance Secretariats’ Ellwood Atfield
A high performance secretariat is like a football team – if they don’t play together they cannot win. If you want to create and maintain a ‘High Performance Secretariat’ read our latest report. In the course of our research, we encountered many high performance secretariats typically led by participative minded association leaders where results and open communications are valued. We found that those secretariats that engage in open debate are more likely to address critical issues, find solutions to problems, and develop innovative ideas. However, we also came across some associations with quite negative working atmospheres which were typically led by overly authoritarian leaders who stifled debate, creating an environment where mistrust, criticism and poor results prevailed. In this report, we investigate the Seven Key Attributes Of A High Performance Secretariat.